Shipping Policy

At Carpinteria Door Co., every door is handcrafted and made to order in our workshop in San Miguel de Allende, Mexico.

Production Time

Most orders are completed and ready to ship within 1–2 weeks of receiving your order. Custom or larger projects may require additional time. If your order requires additional production time, we will communicate the estimated timeline with you.

Shipping to the United States

We offer free shipping to most locations within the contiguous United States. Orders are shipped by third-party freight carriers from our workshop in Mexico.

Once your order is completed, we will arrange shipment and provide you with the available tracking and delivery information.

Transit times generally take approximately 7–10 business days, depending on the destination and freight carrier.

Freight Delivery

Large and oversized doors are shipped by freight. Delivery is generally made to the carrier's freight terminal or to an accessible delivery location, depending on the destination and carrier service available.

Some remote areas may have limited freight delivery options or may require an additional delivery charge. If this applies to your order, we will contact you before shipping.

Customers are responsible for ensuring that the delivery location is accessible for a large freight shipment.

Inspect Your Order Upon Delivery

Please inspect your order carefully when it arrives. If you notice any visible damage to the packaging or door, please document the damage with photographs and contact us as soon as possible.

We are committed to working with our customers and the freight carrier to address shipping damage or other issues that may occur during transit.

Questions About Shipping

If you have questions about shipping, delivery to your location, or whether your address qualifies for free shipping, please contact us before placing your order.

Email: hello@carpinteriadoorco.com
Phone: (830) 428-8292